COVID-19 has undoubtedly been a reckoning for all businesses, big and small. As consumers have transitioned from shopping in person to shopping online, eCommerce has become even more ingrained in everyday life. Shoppers increasingly look to Amazon, Walmart, eBay, and more for necessary staples, from groceries to toilet paper.

Using the combined power of Synthesio Social Listening and responses from Ipsos’ U.S. syndicated online community, we compiled salient insights about the state of online shopping and what the future holds for retail.

Download our 10-page report to learn more about:
  • The explosive growth of eCommerce in response to the COVID-19 lockdown mandates
  • What real people are saying online about their new norms
  • Tangible social data revealing the best performing company
  • What consumers appreciate and find frustrating about online shopping

Insights Provided by Ipsos

IpsosSynthesio was acquired by Ipsos in 2018, and remains a standalone Ipsos company. Ipsos was founded in 1975, has 18,000 employees, and is the leader in market research and consumer insights. Combined, Synthesio and Ipsos deliver world-class technology and services for Social Media Intelligence.

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