Data-Driven Social Customer Care

Watch our on-demand webinar to learn how to use powerful social media listening techniques to better serve your customer in real time

, Vice President, Principal Analyst

Synthesio

Vice President, Principal Analyst

Phil Putnam is an Enterprise Social Business Software consultant and implementation specialist, and Senior Strategy Consultant at Synthesio. For the past 5 years, Phil has been privileged to work in the area of his greatest professional passion: solving complex business challenges via relationships and software. A Services guy and Project Manager at heart, his range of experience includes global SaaS deployments for enterprise companies including Verizon, Disney, P&G, Wells Fargo, SAS, Conde Nast, BP/Castrol, KIA Motors and Turkish Airlines, as well as 5 years in house with Apple Computer. He is unabashedly addicted to communication and is endlessly fascinated by people and behavior.

Phil Putnam, Senior Strategy Consultant

Phil Putnam

Synthesio

Senior Strategy Consultant

Andrey Grigoryev, Strategy Director

Andrey Grigoryev

Conversocial

Strategy Director

As Social Strategy Director with Conversocial, Andrey helps #SocialFirst brands like Sprint, Google, Hyatt, JackThreads and many others to develop, implement and optimize their social customer care operations. Prior to joining Conversocial, Andrey was the global social media lead at Hertz, where he led the industry-first integration of social media into the contact center, making social an official customer service channel for the company.

Most businesses understand the importance of providing first-class customer service. However, with so many customers posting questions and complaints online, businesses are struggling to keep up.

In our on-demand webinar, strategy experts from Synthesio and Conversocial discuss how to implement sophisticated social listening media techniques to drive organic, real-time customer service across the organization.

Watch our webinar to learn how to:

Track conversations to stay ahead of customer issues before they escalate, and prioritize and resolve accordingly

Analyze conversation and sentiment trends to improve products and services

Smoothly distribute and connect the right conversations to the right team members

Connect efforts to business impact