Case Study: ANZ Bank Turns to Synthesio
For a Complete Analysis of Online/Offline Customer Satisfaction Data
Learn how ANZ Bank used Social Intelligence to understand and improve their customer experience
ANZ Bank came to Synthesio with a need to fully understand and improve customer experience and satisfaction in Australia. The popular APAC bank wanted to develop stronger relationships with their customers and drive positive customer experience. They needed a Social Listening solution with strong global capabilities in Natural Language Processing (NLP) and superb data quality.
Insights Provided by Ipsos
Synthesio was acquired by Ipsos in 2018, and remains a standalone Ipsos company. Ipsos was founded in 1975, has 18,000 employees, and is the leader in market research and consumer insights. Combined, Synthesio and Ipsos deliver world-class technology and services for Social Media Intelligence.
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