Social Customer Care

Available On-Demand

Speaker: Catriona Oldershaw, UK Managing Director, Synthesio

Smart businesses are equipping themselves with social tools that don't just help them manage their online reputation, but enable them to participate in key conversations, provide customer service, and capitalize on marketing and upsell opportunities. These capabilities comprise a customer service methodology called Social Customer Care -- in which brands use social insights to strategically communicate with customers and provide real-time customer service across the social web.

In this webinar you will learn how to create achievable wins in Social Customer Care by:

Listening to and Engaging with your Customers

Developing KPI's to Live By

Breaking Down Silos

Improving the Customer Journey

Developing Effective Customer Service Strategies

Building a Social Business

Watch Now:

Social Customer Care

Improving Customer Experience

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