Social Listening for Telecommunications

Understanding Online Consumers

Social networks are now the primary place where customers engage with each other about issues relating to their telecommunications providers and products. An effective social media strategy includes implementing a sophisticated Social Intelligence solution for companies to listen to customer interactions in order to proactively resolve customer complaints, get ahead of online crises and develop brand advocacy.

Download our case study to learn how one of the major players in Europe and EMEA telecommunications market partnered with Synthesio to better understand the opinion and expectations of its online consumers.

About Synthesio

Synthesio, named the leader in a 2014 report looking at global Social Intelligence platforms. Used by some of the world's top brands, and the agencies that support them, Synthesio is the framework for building social intelligence that provides real business results. Whether an organization's social team is built within Marketing or crosses multiple departments, business units or geographies, Synthesio helps teams listen to, and analyze, consumer conversations across social and mainstream media within one platform. Founded in 2006, Synthesio has offices in New York, Paris, London, and Singapore.

Social Listening for Telecommunications

Identifying Insights, Super Contributors and Sentiment

Understanding Online Consumers

About Synthesio

Our Clients