The digital revolution has provided organizations with an unprecedented opportunity to reach their consumer base on the web, and then listen and engage at their point of need. Organizations need to prioritize social media strategies, drive direct consumer engagement and transform customer experience by putting the customer at the center of business strategies.

We’ll show you how to:

• Integrate social media and channel strategies to understand and connect with today’s digital driven consumer 

• Improve services and sales by establishing direct, real-time communication between your brand and your consumer base

• Identify customer needs and issues in real-time and engage at their point of need 

Discover how to harness the power of social to create tangible business results through listening and engagement. Watch Now!